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Customer Service
- Shipping & Delivery
- Standard lead time is 2-3 weeks for most products however we do products that can be delivered in 7-10 working days. These lead times are specified next to each product. If you need to meet a specific date then please specify this with your order or check before placing your order. We import from Europe so transit times can vary. Spain: 4-5 days Poland: 4-5 days Holland: 2-3 days. UK is overnight. These are included in the above lead times.
- Data Protection
- Your privacy is paramount to us. We will not use any information you pass to us for personal gain or pass onto third parties. We deliver direct to your clients so we hold sensitive information on your behalf. That places a responsibility on us, we will take any breach very seriously All data is on an internal server within a secure network that is constantly monitored.
- Returns & Replacements
- We are human, so mistakes can happen. However, we strive to keep these to a minimum. Every factory we use has strict quality control procedures in place and they follow all EU regulations for promotional confectionery. If you find that there is a problem with any of your products then please accept our apologies Any complaints should be made in writing specifying what the problem is with supporting photographs (if needed) within 3 days. Any complaints outside of this time can not be dealt with due to the nature of the product.
- Ordering
- You can either order online (carriage is only an estimate online, and may be update after placing the order) OR you can send us an official purchase order via email or fax: Email: sales@sweetattitude.co.uk Fax: +44 (0) 2380 051345 Many thanks for ordering from us ;O)
- Payment, Pricing & Promotions
- All first time orders are on a pro-forma basis and we ask for prompt payment so that any delivery date that we need to meet isn't affected. Proof of payment is fine, either a faxed copy of a cheque or screen shot of online payment. If you have an account with us then this would be strictly 30 days from date of despatch. We aim to keep online pricing as up to date as we can but with the fluctuation of the Euro exchange rate these can be affected. HOWEVER, generally you will find that our prices are held all year round. We reserve the right to change prices without prior notice. Coupon codes and promotions are only redeemable once, unless specified and can be retracted without notice.
- TERMS & CONDITIONS ATTITUDE PROMOTIONS LTD TERMS AND CONDITIONS OF SALE
- These conditions shall be incorporated in and form part of every contract for the sales by ATTITUDE PROMOTIONS LIMITED or ANY OF IT’S TRADING NAMES (hereinafter called the“Seller”) of any services, materials, machines, or other goods and systems (hereinafter called the “Goods”which shall be the subject of the contract between the Seller and the persons, company or other organisation (hereinafter called the “Buyer”) purchasing the Goods.
- Quotations.
- Quotations by the Seller are not sales offers but invitations to treat only. All information in, and relating to, the quotations shall be confidential and shall not be passed without the permission of the Seller to any third party. The Seller shall be free to accept or refuse an order for any reason whatsoever.
- Acceptance of Order.
- Save as otherwise agreed in writing all orders are accepted by the Seller subject to these Conditions of Sale which override any other terms or conditions stipulated or incorporated or referred to by the Buyer, whether in the order, or in any negotiations, so that these Conditions of Sale are the only terms or conditions upon which the Seller sells or supplies the Goods. The contract for the sale of the Goods between the Seller and the Buyer shall be deemed to have been made when the Seller sends or otherwise communicates to the buyer its acceptance of the Buyer’s order and the Goods relative to such Contract shall be those stated in such acceptance. Contracts for delivery by instalments shall be deemed to be indivisible.
- Prices.
- The Seller may at any time before delivery increase the price of the Goods by notice to the Buyer. In such an event the Buyer may on receipt of such notice cancel the order for the Goods, but if the delivery of the Goods is to be made by instalments the Buyer shall be entitled to cancel only the undelivered portion of the order. No other remedy shall be available to the Buyer in respect of such variation in price. On all orders, irrespective of value, delivery will be on an ex-works basis and the Buyer will be responsible for all the insurance and forwarding and carriage costs payable in accordance with clause 4 of these conditions, unless another agreement is made and accepted in writing prior to delivery.
- Payments.
- Unless otherwise agreed in writing prior to delivery, payment for the Goods shall be made not later than THIRTY days from the invoice date. Notwithstanding the above the Seller may at any time require the Buyer to make payment in advance of delivery or to advance adequate security for the payment of all amounts due or to become due under the contract. Where payment is to be made by instalments the failure of the Buyer to pay any instalment in due time shall entitle the Seller to treat such failure as a repudiation of the whole contract by the Buyer and to recover damages for such breach of contract. Seller reserves the right to suspend activity on any work being undertaken for you while any due payment has not been received. Fees are based on a 37 ½ hour week, and time scales assume normal working with adequate allowance for holidays etc., which are not chargeable. Overtime working, at the Buyer’s request, will be subject to a surcharge. Fees are subject to revision at 1 month’s notice. VAT is not included and will be added. Quotations are valid for 30 days. Seller reserves the right to charge interest calculated daily at the prevailing Bank of England rate on overdue accounts.
- Delivery/Despatch.
- Unless otherwise agreed in writing between the Seller and the Buyer the following provisions shall apply. Property and risk: Upon delivery the goods shall be at the Buyer’s risk but the property in the Goods shall not pass to the Buyer until such time as payment for the Goods shall have been made. Delivery of the goods shall be deemed to be effected: • Where the Seller undertakes delivery of the Goods when the Goods pass over the bounding rail of the Seller’s or Seller’s Agent’s ship, lorry, carriage or other transport at the station, port or address specified by the Buyer. • Where the Buyer undertakes delivery of the Goods when the Goods pass over the bounding rail of the Buyer’s Agent’s ship, lorry, carriage or other transport at the address of the Seller or at some other address as notified by the Seller to the Buyer in writing. • Where the Buyer undertakes delivery of the Goods and fails to collect within 14 days after the Seller has given the Buyer written notice that the Goods are ready for delivery and collection. Date of delivery: All delivery dates are estimates only. The Seller shall not be liable for failure to deliver by such dates or for any damage or loss arising directly or indirectly out of delay in delivery, nor shall the Buyer be entitled to refuse to accept the Goods because of late delivery. Tender and deliveries: If the buyer fails to require delivery of the Goods when delivery falls due or refuses to accept delivery the Seller shall be deemed to have tended and the Buyer to have refused to accept such delivery and to have repudiated the contract.
- Quantities.
- The Seller shall be entitled to deliver Goods in a single delivery or by instalments as it sees fit. The Buyer shall not be entitled to reject any consignment of Goods supplied by the Seller on the grounds that the quantity supplied is below the quantity ordered. The Buyer shall notify the Seller of the shortage within 3 days of delivery. The Seller shall be responsible for supplying the balance of the Goods required to bring the aggregate to the quantity ordered, or for giving the Buyer credit for the Goods invoiced but not delivered. For the purposes of this condition each consignment constitutes a separate contract. The Buyer shall pay the Seller in full the amount payable under the invoice for each consignment notwithstanding any rights which the Buyer may claim to have against the Seller in respect of any other consignment of under any other contract between the Seller and the Buyer.
- Shortages/Damages Lost in Transit.
- The Buyer shall inspect the Goods immediately upon delivery and shall within 14 days of such delivery (time being of the essence) give notice in writing to the Seller of any matter or thing by reason whereof it alleges that the Goods are not in accordance with the contract. Any delivery book or note marked “not examined” will not be accepted by the seller for the purposes of this subparagraph. If the Buyer should fail to give such proper notice as is required hereunder then the Goods shall be deemed in all respects to be in accordance with the contract and the Buyer shall be deemed to have accepted the Goods. The Goods in respect of which the Buyer makes any claim hereunder shall be preserved intact as delivered, for a period of 21 days from the negotiation of the claim within which time the Seller or its agents shall have the right to attend the Buyer’s premises to investigate the complaint. Any breach of this condition shall disentitle the Buyer to any allowance in respect of this claim. Goods represented by the Buyer to be defective or not conforming to the contract shall, if authorised by the Seller, be returned and in the Seller’s absolute discretion shall either be replaced or be credited. The Buyer shall not be entitled, where the Goods are to be delivered by instalments, to cancel any undelivered balance of the order without the prior written consent of the Seller.
- Warranty and Limitation of Liability.
- The Seller warrants that the Goods are of merchantable quality and unless otherwise agreed are produced at the tolerance specified in the Seller’s official literature in respect thereof. All materials and workmanship are warranted for a period of 12 months from delivery subject to normal conditions of use and expressly excluding the Seller from any liability beyond repair or replacement of agreed faulty Goods. The Buyer will inform the Seller of any details of the application in which the Goods will be used which may be relevant to the correct operation of the Goods or the promotion they may form part of. Any changes made by the Buyer to the Goods without the written agreement of the Seller will invalidate the warranty. Whilst the utmost care is taken to ensure the accuracy of any information data and advice, furnished to the Buyer, such information and data shall not (subject as provided in the paragraph above) be deemed to form part of the contract for the sale of the Goods and the Buyer shall at the time the contract is made be deemed to have carried out its own investigations and tests of the Goods. The Seller’s liability for any and all direct loss resulting to the Buyer from defective Goods or from any other cause whatsoever shall be limited to the purchase price of the Goods in respect of or in relation to which such loss or damage is claimed unless the Seller shall have replaced such defective Goods with Goods conforming in all respects with the contract in which event the Seller shall be under no further liability to the Buyer. Subject as aforesaid the Seller shall be under no liability in contract or in tort for any injuries, losses, expenses or damage direct or indirect and in particular but without prejudice to the generality of the foregoing, any consequential loss, in each case arising out of or consequent upon or attributable to the contract for the sale of the Goods or the supply or use of the Goods and/or any containers and/or packages or the Buyer or any third party having made use of or adopted in whole or in any part any information or data or advice given by or on behalf of the Seller in relation to the Goods or their use. The forgoing paragraphs shall apply save that if any Act of Parliament or other statutory provisions for the time being in force shall avoid or make unenforceable any of the provisions thereof such paragraphs shall be deemed to apply with the exclusion of those provisions thereof which shall be void or unenforceable as aforesaid.
- Cancellation of Orders.
- Subject as herein provided, orders for Goods may not be cancelled or suspended without the Sellers written consent. Any cancellation or suspension of an order is acceptable only on the express condition that the Seller shall be indemnified against any loss incurred wholly or in part by the cancellation or suspension.
- Sub-Contracting.
- The Seller shall be entitled to sub-contract all or any of their obligations out of any quotation or order made in consequence thereof.
- Force Majeure.
- The Seller shall be entitled by written notice to the Buyer to cancel any contract should the Seller be hindered or prevented by Force Majeure, traffic upsets or any other cause reasonably beyond its control from performing the same. In particular the Seller shall be entitled to effect such cancellation if it is by reasonable endeavours unable to obtain the necessary licences, consents or authorities for the exportation or importation of goods, parts or materials originating outside the United Kingdom or for the payment for such parts or materials.
- Indemnity.
- The Buyer shall indemnify the Seller in respect of all damage or injury occurring to any person, firm, company or property and against all actions, suits, claims and demands, charges or expenses in connection therewith for which the Seller may become liable in respect of the Goods sold under the contract in the event that the damage or injury shall have been occasioned otherwise than by the neglect of the Seller.
- Default.
- If the Buyer shall commit any breach of these Conditions or if any distress or execution shall be levied upon any of the property or assets of the buyer or if the Buyer shall, in the sole opinion of the Seller, be unable to pay the Seller for the goods or suspend payment of its debts or make any arrangements with its creditors, or being a company have a Receiver appointed of its assets, or pass any resolution to be wound up, or being a person shall commit any act of bankruptcy, or have any bankruptcy petition presented against it, then and in any such event the Seller shall, without prejudice to any other rights and remedies it might have and without any liability whatsoever be at liberty forthwith by notice in writing to the buyer: • To cancel all orders and contracts or any part thereof remaining unfulfilled between the Seller and the Buyer for the delivery of the Goods. • Either for its agents or itself to have access to the buyer’s premises for the protection, removal, realisation and disposal of any Goods at any time and from time to time in which the property shall not have passed from the Seller to the Buyer in accordance with these Conditions of Sale.
- Lien.
- Notwithstanding that credit may have been given to the Buyer under the Contract the Seller shall retain possession of the Goods or any of them until payment has been received from the buyer in full. Without prejudice to any other right which the Seller may have, the Seller shall be entitled to exercise a general lien or right of retention on all Goods in the Seller’s possession which are, or are intended to become, the Buyer’s property in regard to all debts, damages or other sums due to the Seller and the Buyer, and pursuant to such lien or right, the Seller shall be entitled without notice to the Buyer to sell all or any portion of such goods privately, by auction or otherwise, and to keep the proceeds in diminution of such debts, damage or sums and of all costs and expenses incurred in and about effecting such a sale.
- Confidentiality and Publicity.
- Seller will respect normal standards of commercial confidentiality. Any information required to be retained in particular confidence must be identified to us as such. Any requirements of confidentiality whether or not the subject of separate agreement shall not inhibit Sellers reasonable use of general information concerning Buyers project for publicity purposes, such information including Buyers name, general commercial parameters, areas of application and photographs of the Goods. Publication will not be made before the completion of the contract or other date agreed in advance.
- Liability.
- Seller cannot be responsible for the accuracy or fitness for purpose of Buyers specifications. Seller accepts no liability for any goods or information supplied by Seller being suitable for any purpose whatsoever, or for loss, injury or damage resulting from the use of such goods or information. Buyer undertakes to indemnify Seller against any claims arising from the use or exploitation of our work for Buyer, however caused.
- Intellectual Property.
- All Intellectual property, patent, and other rights to work undertaken for Buyer remains with Seller during the work and will be transferred to Buyer only when the complete program of work is accepted and full payment received and only for those applications relating to Buyers normal commercial activities or those identified to Seller at the time of contract. Seller retains rights to the work for any other applications, and also equal rights to any work that is not completed for any reason. Seller cannot transfer rights to designs or information that are in the public domain or exist in an unprotected form elsewhere. Patent applications and other patent work will be undertaken at Buyers request on a cost-plus basis independently of any fixed price contract and will be charged separately. Seller accepts no liability for infringements of any patents, copyrights, registered trade makers or designs incurred by use of any information supplied by Seller.
- Patents and Trade Marks.
- No representation, warranty or indemnity is given by the Seller that the Goods do not infringe any letters, patent, trade marks, registered designs, copyright or other industrial rights and in this respect the Buyer shall accept such title to the Goods as the Seller has.
- Assignability.
- The Contract of which these Conditions form part is personal to the Buyer who shall not assign the benefit thereof without the Seller’s written consent.
- Third Parties.
- A person who is not party to this contract has no right to enforce any term of this contract under the Contracts (Rights of Third Parties) Act 1999 and the parties to this contract do not intend that any third party rights are created by this contract.
- Data Protection.
- The Seller operates under the Data Protection Act. Data provided the Buyer will be held in multiple file formats by the Seller and will be processed within the Sellers company for normal business purposes. Data may be passed to third parties for normal business purposes. Data will not be sold by the Seller to any third party.
- Packaging of Free Issued Materials.
- For packaging of Goods produced by other manufacturers liability can only be accepted for defects directly attributable to the packaging operations. The technical composition and quality of the contents is beyond the control of the Seller and any defects in such areas must be pursued with the original manufacturer of the product. No liability will be accepted by the Seller for any such defects of whatever nature.
- Standards of Work.
- Seller undertakes to provide a good standard of work appropriate to our market, and to allocate staff of proper qualification and skill to the tasks required for efficient discharge of our responsibilities to Buyer.
- Fixed Price 1.
- Fixed price contracts may be undertaken where an exact specification can be agreed. Any changes to the specification after a contract has been accepted are subject to separate agreement as regards any additional cost and time involved, and may be refused if unreasonable. Unplanned activities at Buyers request will be treated similarly. Time-scales are quoted in good faith, but do not form part of any contract. Payment schedule is by agreement, and invoices are presented upon despatch. Work is deemed to have been accepted within 15 days of delivery if no written advice is received to the contrary within this time. Criteria applied during acceptance tests must be contained within the original specification.
- Fixed Price 2.
- Where Buyer is unable to provide an appropriate written specification, but the functional requirement is made clear, then Seller may be prepared to propose its own interpretation of Buyers requirement, and offer a fixed price Quotation against Sellers proposal. If a contract is agreed on this basis, then Sellers proposal will be taken in lieu of Buyers specification, and Sellers interpretation of the proposal is binding. The other conditions of Standards of Work apply.
- Arbitration and Proper Law.
- The construction, validity and performance of this contract shall be governed by the Laws of England. Any disputes arising out of the contract shall be referred to arbitration in England in accordance with the provision of the Arbitration Act 1975 or any statutory modifications thereof for the time being in force.